Shipping Details

If you place an order with us, you’ll receive an order confirmation email with detailed shipping instructions, including our studio address. If you’re curious, though, instructions for each type of inclusion are listed here!

** Please keep the tracking information on your shipment. Expect your finished piece(s) to ship between 8 and 12 weeks after we receive your milk and/or inclusions for most jewelry pieces. You will receive an email that we have received your inclusions as well as when your order ships with tracking information.

PLEASE do not send any instructions/order changes/address changes in your package! Any changes or instructions/edits to your order MUST be emailed to us at earthandashdesigns21@gmail.com

IMPORTANT NOTE: Please do NOT send us the very last of any inclusions. Always save some at home, just in case mail gets lost, or breast milk molds. It’s very, very rare, but can be devastating for such precious and irreplaceable pieces. Additionally, we do not return any unused or preserved milk back to the customer.

We cannot accept milk/inclusions until you’ve placed an order.

BREAST MILK OR FORMULA

**Please send 10ml of breastmilk as soon as you can (so you don’t forget!). Measure your milk in a measuring cup or bottle. We've found that the storage bags are often inaccurate. Sending more than 10 ml is *not* necessary, even if you've ordered more than one piece. Shipping your milk in breastmilk storage bags (as described below) is important. Brand new, sealed storage bags are sterile, preventing bacteria growth. Bottles and Ziploc bags are not sterile, and can produce mold. If you have less than 10 ml, or ONLY have 10 ml, reply to this email to see what your best options are—we can still figure it out! We do not want you to send your last drops of milk.

**The milk does not need to be kept cold and it can be old, non-edible milk that has been out too long or in the freezer too long--but we cannot accept milk that has mold. Thaw the milk first, if it has been frozen. Put the milk in a new breastmilk storage bag, being careful not to touch the inside of the bag with your fingers, making sure it's sealed tightly, and then place that milk in another breast milk storage bag, also sealed tightly. Place that bag in a heavy duty or freezer ziploc bag, also sealed tightly, and LABELED WITH YOUR FULL NAME AND ORDER NUMBER (above).

LOCK OF HAIR

If you're shipping hair, place a small lock on a paper towel, keeping the lock together as much as possible. (It may be helpful to use a small rubber band to section off a piece of hair then cut just above the rubber band, so the lock is held together as you cut it.) We don't need much, 15-20 strands about an inch or two long is usually sufficient. Carefully fold the paper towel around the lock of hair a few times, keeping the lock together. Place inside a ziplock style bag that has been labeled with your name and order number. It is also helpful to add your child's name to the bag (EX: Lainey's hair).

PLACENTA

If you're shipping dehydrated and ground placenta, send about a teaspoon worth (or about 2 capsules). Place in a plastic baggie, labeled with "placenta", your name, and your order #.

FLOWERS

If you're shipping flowers, Please be sure the petals are completely dried before mailing. If they are not, they may develop mold in transit and will be unusable. Double bag in a plastic Ziploc baggie. Label with your name and order #.

CREMATION ASHES

If you'll be shipping cremation ashes, we don't need much. Please place about 1-2 teaspoons in a small plastic baggie and double or triple bag, making sure that all bags are sealed tightly. Label with your order # and name. We will *always* treat your ashes with dignity, care, respect, and love; and will always return any unused ashes to you along with your order.

UMBILICAL CORD

If you’re shipping your baby’s umbilical cord stump, make sure it’s completely dry first. Please double or triple bag in a Ziploc or small baggie. Label baggie with your name and order number.

Earth & Ash Designs, Keeping Memories Alive